Policies

Payment Options

We accept the following payment methods:
Visa
MasterCard
Discover Network
American Express

Contact Information

Please feel free to call or text Little Buds Flowers at any time during our business hours at 801-386-3711. For less urgent matters, you can also email us at emily@littlebudsflowers.com.

Areas Served

Little Buds Flowers is currently serving the following counties in Utah:

Utah County

Salt Lake County

Satisfaction Guarantee & Refunds

We offer a 100% satisfaction guarantee on all purchases. Due to the perishable nature of flowers, it is our policy not to issue a refund on any purchases made. However, we are happy to ensure customer satisfaction by offering replacements for those orders that do not meet our customer's expectations. Alternatively, we might offer free upgrades on future orders or a store credit. Please call us to request help with an order if you are dissatisfied. Some restrictions may apply.

The maximum liability of any purchase is the total value of the purchase. We reserve the right to not issue refunds, redeliveries, credits, etc. at our sole discretion.

Delivery Policy

We will always try to accommodate a time sensitive order. Next day delivery is generally available if order is placed before 6 PM the day before. Please call us if you have any questions about the timing of your delivery. Special requests will be accommodated to the best of our ability, however, there may be additional fees or restrictions for deliveries.

To ensure prompt delivery, recipients may be called to schedule a delivery. If the recipient is unavailable at home, the delivery may be left safely at a door or with a neighbor. Redeliveries are sometimes necessary if the recipient is unavailable, the delivery driver believes the flowers or gift would be damaged or lost by leaving them, or if there are no neighbors available. If the recipient is located at work, we may be required to leave the flowers at a reception area or similar space if we are not allowed direct access to the recipient’s location. We will make every effort to hand deliver the flowers directly to the recipient.

We may attempt to call you or the recipient if we have delivery questions or problems.

We will do our best to fulfill delivery date and time requests, but cannot always guarantee delivery times and dates, including express delivery options.

*Please note, during major floral holidays such as Valentine’s Day and Mother’s Day, we are unable to guarantee any timed delivery requests but will try our very best to accommodate.

Customization Policy

Due to the availability of certain flowers, we may not be able to accommodate every customization requested. If the flower is out of season, an additional charge may be added to cover the costs of acquiring that flower.

Pets and Flowers and Plants

If you are purchasing flowers for yourself or for someone else, please note that some flowers and plants can be toxic to pets. Since we care about our furry friends and all kinds of pets, we request that you keep this in mind when ordering flowers, plants, and gifts. No matter what, you should always try to keep flowers and plants away from pets (and children). We cannot guarantee that the flowers or plants will be completely safe around pets. So be sure to always keep pets away from your beautiful flowers and plants, just in case. Please review trusted resources and consult your professional veterinarian before keeping any flowers or plants around pets.

Discounts and Promotions: Exclusions and Restrictions

In addition to any specific discount and promotion code restrictions and exclusions, unless explicitly stated otherwise, all offers and promotions are:

Valid for local delivery only within our delivery area
Valid online only
Cannot be combined with other offers or promotions or discounts
Not valid on previous orders
Promotions and Discounts have no cash value
Other restrictions or exclusions may still apply. We reserve the right to deny service to any customer for any reason

Website Accessibility Statement

We are committed to making our website accessible to all customers. We work hard and take steps to provide for the usability and accessibility of this website and our products and services. We communicate with our 3rd party website provider to provide services and access compatible with common browsers, accessories, and other tools and technology and we strive to provide accessibility for all customers. Please know that during this ongoing work and efforts to provide usability and accessibility for any customer, it may not be possible in every area of our website, technology, services or products with current technological restrictions, vendor restrictions, and other restrictions. However, your feedback is very serious and important to us so we can continue to improve and evaluate ways to accommodate all customers.

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Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to re-enter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

This site prioritizes credit card security through PCI DSS compliance and various security measures within its payment processing system, Wix Payments. They are a Level 1 PCI DSS service provider and merchant, meaning they adhere to the highest security standards for handling credit card information. This site also uses encryption, fraud detection, and other security protocols to protect sensitive data.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Little Buds Flowers

Phone
801-386-3711

Email
emily@littlebudsflowers.com

Hours
Monday-Friday: 8:00am-5:00pm
Saturday: 8:00am-1:00 PM